Testimonials to the Bear:
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Testimonial to the Bear Click Here
Beth Swartz of Old Hickory,
TN:
“The thing that’s most impressive with Hicks is their
professionalism. They are always improving their cleaning and drying
operations, and they are willing to spend the money on the very best
equipment to do the absolute best job for the customer. They are
also the most trustworthy company around. They are wonderful for
cleaning Oriental rugs; they do a fabulous job and keep me on track
for what rugs need to be cleaned and when. I was most impressed one
time when I had an emergency when water leaked onto my favorite
Oriental rug. I called and Billy immediately came over and saved my
rug. I think it’s awesome that their son is the youngest carpet,
upholstery, and leather cleaner in Tennessee. They clean tile and
leather couches too. I am so pleased with the way they handle
themselves and the job that they do. They are dedicated to service
and make sure they do a grade-A job every time; the effort they put
in is astounding, always going out of their way to serve the
customer.”
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Lucy C. of Hendersonville, TN:
“I began using the Hicks while searching for a company that
offered green cleaning services and products. We have a
granddaughter who is crawling in the house, and I was concerned
about her coming in contact with cleaning chemicals. They were
really interested in pleasing us in terms of not using chemicals in
the house. Fortunately, the Hicks use non-evasive, environmentally
safe cleaning products. They came and cleaned the carpet the first
time and did a wonderful job. They are on time and very professional
and give an estimate beforehand every time, which I really
appreciate. After the Hicks cleaned our carpets, we then moved into
tile cleaning in the kitchen and again, they searched to find
products that were green. In terms of being customer friendly, Hicks
is always courteous, wonderful to work with, always pleasant, and
will listen to you and hear your needs and concerns. They are always
asking for feedback, emailing me with new information and are a
great networking source, helping us to find other businesses to work
on our house that relates to their field, helping to find new
products or whatever it might be. It’s really important when people
are coming into your home that you feel comfortable, and I feel
totally comfortable with them. They are first rate people that I
know I can trust. That is very important to me.”
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Mike B. of Nashville, TN:
"I came home from
vacation to a pet disaster in my home. It was so bad and widespread
through the house that I had to get a hotel room for the night. The
next day I called Hicks through a referral and I was thoroughly
impressed. After explaining the severity of the issue they adjusted
their schedule to come and fix my problem that day. They did an
incredible job and take an obvious pride in their work. They are
knowledgeable professionals and I would recommend them to anyone,
and will certainly call them again for anything I need for carpet
care."
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Kurt J. of Old Hickory, TN:
The measure of a truly great service company is how they handle call backs. Last week when one cleaning technique used by Hicks Carpet Care on our badly soiled stairs did not meet our expectations after drying, they rearranged their schedule and returned the NEXT DAY to re-clean the stairs with a different technique. They are conscientious, caring people who sincerely want their customers to be completely satisfied. The Hicks family and their BIg Bear Truck is the only solution you'll ever need for floor care - most highly recommended!
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Chris R. of Murfreesboro, TN:
After my ex-wife and her pet were removed, I resolved to also remove all the stains and scars they made in my carpet. I was just sure that all the carpet would need to be replaced. Once referred to the Bear, they assured me the carpet could be restored. I trusted their experience and expertise and they did a wonderful job. Not only does my carpet look (and smell) great, but they saved me a bunch of money on a needless replacement. You can count on Hicks and the Bear. Thanks!
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Stan Hardaway of Hardaway Construction
in Nashville, TN:
"Hicks has done a good job for us over the years. We were
their first client, and we’ve been with them for 15 years now. They
come in on a routine basis and are always very reliable. We’ve not
had any complaints and they are good people to work with. You like
working with people that perform on a consistent basis, and they
have done that – all at a fair price.”
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Greg Towe of Who’s
Who Magazine in Sumner County, TN :
“Their
attention to detail is the best in the business! They take every
measure possible to protect your home while they do an awesome job
of cleaning your carpets. In this life, you pay for what you get.
The result that Hicks Carpet Care brings is well worth the
investment. The powerful truck they use puts them head and shoulders
above anyone else in their industry.”
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J. Fred Pilkerton of Pilkerton Realty in
Nashville, TN:
“We have been using
Hicks Carpet Care for nearly a year. Our original carpet cleaner was
unavailable for a job that we had and Hicks Carpet Care was
recommended to us. Not only were they able to help us out in a jam,
but the carpets never looked better! Audra & Billy are hard workers,
diligent and extremely courteous. We recommend them highly!”
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Diane & Jeff Diamond of the TN Titans in
Brentwood, TN:
“We have had the good
fortune of finding Hicks Carpet Care to do all of our indoor
cleaning needs. Including carpets, upholstery, hardwood and other
expertise exist in other areas such as leather, which we haven't had
the need for. We highly recommend Audra and Billy for all your needs
in these areas for not only do they do a tremendous job, but trust
is a big issue with us and we know we never have to worry. Did I
mention how nice they are?”
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Mimi B. of Nashville, TN:
Dear Billy, Audra & Christopher: “Thank you for
doing such a wonderful job cleaning our upholstery and rugs. Your
work is immaculate – the rugs look brighter, the leather chair is
softer and the sofa is much cleaner. I appreciate your
professionalism and the advice about ongoing maintenance and care. I
can see how a regular maintenance program will extend the life of
our rugs and furniture. My house looks better since you were here. I
will call soon about cleaning the sofa and chair in the living
room!”
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Cynthia D. of Hendersonville, TN:
Billy, Audra & Christopher: “Thank You for doing a beautiful job. My
carpet looks “terrific.” I did call the carpet store and told them I
would recommend your carpet care service.”
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Leah L. of Goodlettsville, TN:
"Thank you for sharing the newsletters. I will enjoy reading them! Yesterday was such a pleasant experience. Not only did you show a strong work ethic with excellent results, but we also enjoyed talking with you and having you in our home! I would recommend your service without hesitation, and I'm sure we will be doing business with you in the year ahead. Thanks again! Merry Christmas!" Leah
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B. Jones of Old Hickory, TN:
Great Job! Fabulous! I will definitely call you again!
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